At Neelmani, your satisfaction is our top priority. We offer a 2-day hassle-free return policy from the date of delivery. For missing items, you must report within 24 hours of delivery with a full unboxing video.
Eligibility for Return & Refund:
• Applies only to orders from Neelmani.com.
• Items must be unused, unworn, with original tags and packaging, including free gifts.
• Original invoice & documents are mandatory.
• Record a complete unboxing video to support any claim.
Exchange Policy:
• Valid within 2 days of delivery.
• Email us at Neelmanijewls@gmail.com with order details.
• Once approved, self-ship to:
3765, Gangauri Bazar, Near Gangauri Hospital, 302001• Replacement/Exchange will be delivered within 7–10 business days.
• Return shipping charges must be borne by the customer.
Ineligible for Return:
• Customised/personalised jewellery.
• Items with signs of use, missing serial numbers, washed, or missing original packaging.
• Rejected deliveries post-shipment are not eligible for refund.
Refunds:
• COD Orders: Bank Transfer (10–15 days from authorization)
• Prepaid Orders: Gateway Refund (within 7 days)
• Refund begins only after inspection & approval.
• Missing returned items may lead to deduction up to full MRP.
Additional Notes:
• Return shipping must be securely packaged with bubble wrap.
• Email courier tracking details to Neelmanijewels@gmail.com.
• All local taxes/duties are the customer’s responsibility.
• For doubts, contact support before initiating return.
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