Refund policy

Refund Policy

At Neelmani Jewels, we want you to have a smooth and satisfactory shopping experience. If you are eligible for a refund under our Return & Exchange Policy, the refund will be processed according to the terms mentioned below.

1. Refund Eligibility

Refunds are available only for products that are eligible for return under our Return & Exchange Policy. The return request must be submitted within the applicable return period from the date the order is marked as "Delivered" by the courier.

The product must be unused, unworn, undamaged, and in its original condition. All security tags, "void if removed" labels, jewellery boxes, pouches, certificates, tags, invoices, and other original packaging must be intact.

2. Refund for Damaged, Missing or Incorrect Products

If you receive a damaged, missing, or incorrect product, you must contact us within the applicable return period.

For such claims, a single continuous unboxing video without any cuts, pauses, or editing is mandatory. The video should clearly show the package from the beginning of the unboxing until the product is completely removed from the package.

Without the required unboxing video, we may not be able to approve a refund or replacement for damaged, missing, or incorrect products.

3. Refund Process

Once your return request is approved, you will receive instructions from our support team regarding the return of the product.

After we receive the returned product, it will undergo a quality inspection. The refund will be processed only after the returned product successfully passes our inspection and meets all refund conditions.

If the returned product does not meet our return conditions, the refund may be rejected and the product may be sent back to the customer at the customer's expense.

4. Refund Timeframe

Once the returned product has been received and successfully inspected, an approved refund will be processed to the original payment method within 7 business days.

The time taken for the refund amount to appear in your bank account, card, or payment account may vary depending on your bank, card issuer, or payment service provider.

5. Original Payment Method

Approved refunds will generally be issued to the same payment method used to place the original order.

We are not responsible for delays caused by banks, card issuers, payment gateways, or other financial institutions after the refund has been processed from our side.

6. Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, the refund will be processed according to the payment and refund method available to us at the time of processing. We may request valid bank account or other payment details from the customer where required to complete the refund.

7. Non-Refundable Products

The following products are generally not eligible for a refund:

  • Customized or personalised jewellery, including products with size alterations.
  • Pierced earrings, due to hygiene reasons.
  • Products purchased under a "Final Sale" or clearance promotion.
  • Products that have been worn, used, damaged, altered, or tampered with.
  • Products returned without original packaging, security tags, certificates, or other required accessories.
  • Returns received after the applicable return period.

8. Return Shipping Charges

For approved returns, return shipping charges will be handled according to our Return & Exchange Policy.

For international orders, customers are generally responsible for return shipping charges unless the wrong or damaged product was sent by Neelmani Jewels.

We recommend using a trackable and insured shipping service for international returns. Neelmani Jewels will not be responsible for products lost or damaged during return transit when shipped by the customer.

9. International Refunds

For international orders, eligible return requests must be initiated within 7 days from the date the package is marked as "Delivered" by the courier.

Once the returned international product is received and successfully passes our quality inspection, the approved refund will be processed to the original payment method within 7 business days.

Any applicable return shipping charges, customs duties, taxes, or other charges that are the customer's responsibility will not be refunded unless otherwise required by applicable law or expressly agreed by Neelmani Jewels.

10. Refund Rejection

A refund may be rejected if:

  • The return request was submitted after the applicable return period.
  • The jewellery has been worn, used, altered, damaged, or tampered with.
  • Security tags or "void if removed" labels have been removed or damaged.
  • Original packaging, certificates, tags, or other required accessories are missing.
  • The product does not match the condition in which it was originally delivered.
  • The required unboxing video is not available for a damaged, missing, or incorrect product claim.
  • The product is classified as non-returnable under our Return & Exchange Policy.

11. How to Contact Us

For questions regarding refunds, please contact our support team before sending any product back.

Phone / WhatsApp: +91-9799399245

Email: neelmani_jewls@outlook.com

Business: Neelmani Jewels